Refund policy
Right of Withdrawal
After receiving the order, the buyer has the right to withdraw from a contract concluded in the Online Store Loor Ehted By Anneli Oppar within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of return, the ordered goods must not have been used in any way other than what is necessary to verify the nature, characteristics, and functioning of the goods, in the manner permitted for testing goods in a physical store.
If the goods have been used for purposes other than what is necessary to verify their nature, characteristics, and functioning, or if there are signs of use or wear, the Online Store has the right to reduce the refundable amount in accordance with the decrease in the value of the goods.
To return goods, a withdrawal notice must be submitted using the form available at loorehted.ee/pages/withdrawal-notice and sent to info@loorehted.ee no later than 14 days after receiving the goods.
The buyer must return the goods within 14 days of submitting the withdrawal notice, or provide proof that the goods have been handed over to a carrier within the aforementioned period.
Upon receipt of the returned goods, the Online Store will reimburse the buyer without delay, but no later than 14 days from receiving the withdrawal notice, for all payments received from the buyer under the contract.
The Online Store may withhold the refund until it has received the goods or until the buyer has provided proof of having returned the goods, whichever occurs first.
If the buyer has explicitly chosen a delivery method other than the least expensive standard delivery method offered by the Online Store, the Online Store is not required to reimburse the cost exceeding that of the standard delivery method.
The Online Store has the right to withdraw from the sales transaction and reclaim the goods from the buyer if the price of the goods was listed significantly below market value due to an error.
Right to Submit a Complaint
The Online Store is liable for any non-conformity or defect of the goods sold to the buyer that existed at the time of delivery and becomes apparent within two years of the delivery of the goods to the buyer. During the first year following delivery, it is presumed that the defect existed at the time of delivery. It is the Online Store's obligation to rebut this presumption.
Upon discovering a defect, the buyer has the right to contact the Online Store within two months by sending an email to info@loorehted.ee or by calling +372 5092002.
The Online Store is not liable for defects that have arisen after the goods have been delivered to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is liable, the Online Store will repair or replace the defective goods. If repair or replacement is not possible, the Online Store will refund the buyer all fees associated with the sales contract.
The Online Store will respond to a complaint submitted by the consumer in writing or in a format that allows written reproduction within 15 days.